Privacy Policy for HotTeapots.com

HotTeapots.com - de Theepotwinkel - Der Teekannenladen attaches great importance to the protection of your personal data. In this Privacy Policy we want to provide clear and transparent information about how we handle personal data.

We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals. This privacy policy applies to the use of the website and the services provided by HotTeapot.com. The starting date for the validity of these terms and conditions is 24/12/2019, with the publication of a new version the validity of all previous versions is canceled. This privacy policy describes what information about you is collected by us, what this data is used for and with whom and under what conditions this data could be shared with third parties. We also explain to you how we store your data, how we protect your data against misuse and what rights you have regarding the personal data you provide us.If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy. 

We make every effort to ensure your privacy and therefore handle personal data with care. HotTeapots.com - de Theepotwinkel - Der Teekannenladen is in all cases subject to the applicable laws and regulations, including the General Data Protection Regulation. This implies that we at least:
  • Processing your personal data in accordance with the purpose for which it was provided, these goals and type of personal data are described in this Privacy Policy;
  • Processing of your personal data is limited to only those data that are minimally required for the purposes for which they are processed;
  • Ask for your express consent if we need it for the processing of your personal data;
  • Have taken appropriate technical and organizational measures to ensure the security of your personal data;
  • Not transmitting personal data to other parties, unless this is necessary for carrying out the purposes for which they were provided;
  • To be aware of your rights regarding your personal data, to point this out and to respect them.

As HotTeapots.com - de Theepotwinkel - Der Teekannenladen we are responsible for the processing of your personal data. If, after reading our Privacy Policy, or in a more general sense, you have questions about this or wish to contact us, you can do this via the contact details at the bottom of this document.

Processing of personal data of Customers

Personal details of customers or suppliers are processed by HotTeapots.com - De Theepotwinkel - Der Teekannenladen for the following purpose (s):

  • Administrative purposes;
  • Communication about the order / order;
  • Implementing or issuing an assignment.

The basis for this personal information is:

  • The agreed order / order;
For the above objective (s) HotTeapots.com - De Theepotwinkel - Der Teekannenladen can request the following personal data from you:
  • First Name;
  • Insertion;
  • Last name;
  • Customer address information;
  • If different: address information for the receiver of the package;
  • Contact details (including (business) e-mail address and (business) telephone number);
  • Login details (e-mail address and password) for registered customers;
  • Website;
  • Sex;
  • Date of birth, only in case the customer wishes to pay afterwards;
  • Employed by organization, for business orders;
  • Indication VAT-liable, only for non-Dutch companies (foreign company customers are not always liable for VAT);

Your personal details are stored by HotTeapots.com - de Theepotwinkel - Der Teekannenladen for the above mentioned processing (s) for the period:

  • During the term of the agreement and thereafter only in the financial administration for a maximum of 7 years.

Cooperation in tax and criminal investigation

In some cases, we may be obligated by government to a lawful duty of sharing your information with the purpose of assisting in a fiscal or criminal investigation. In such cases we are forced to comply and assist, but will, based on lawful possibilities, offer objection.

Cookies

Our website uses cookies. Cookies are small text files that are stored in the Internet browser or the Internet browser on the computer system of a user. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows the browser to be uniquely identified when the website is reopened.

We use these cookies for the purpose of making our offer more user-friendly, effective and secure.

Furthermore, cookies enable our systems to recognize your browser even after a page change and offer you our services. Some features of our website cannot be offered without the use of cookies. For these, it is necessary that the browser is recognized even after a page break.

The processing is carried out on a legal basis from our predominant legitimate interest in ensuring the optimal functionality of the website and a user-friendly and effective design of our offer.

Cookies are stored on your computer. Therefore, you have full control over the use of cookies. By selecting the appropriate technical settings in your Internet browser, you can be notified prior to setting cookies and individually decide on the acceptance and prevent the storage of cookies and transmission of the data contained. Already saved cookies can be deleted at any time. We point out, however, that you may not be able to use all the features of this website in full.

For cookies that are not needed for the correct functioning of our website you can give or refuse your permission using the button on our page, which will open a dialog with more information.

The links below will tell you how to manage (and disable) cookies on major browsers:

Processing of personal data of newsletter subscribers

Personal details of newsletter subscribers are processed by HotTeapots.com - de Theepotwinkel - Der Teekannenladen for the following purpose (s):

  • Informing the person through news statements.

The basis for this personal information is:

  • The registration form Newsletter;

For the above objective (s) HotTeapots.com - de Theepotwinkel - Der Teekannenladen can request the following personal data from you:

  • First Name;
  • Insertion;
  • Last name;
  • E-mail address.

Your personal details are stored by HotTeapots.com - de Theepotwinkel - Der Teekannenladen for the above mentioned processing (s) for the period:

  • During the period that one is registered.

Provision to third parties

We may provide the information you give to us to third parties if this is necessary for the execution of the above described purposes.

For example, we use a third party for:

  • Taking care of the internet environment of our web shops;
  • Sending the ordered goods;
  • Taking care of the (financial) administration;
  • Taking care of newsletters and invitations.

We never pass on personal data to other parties with whom we have not entered into a processor agreement. With these parties (processors), we of course make the necessary arrangements to ensure the security of your personal data. Furthermore, we will not pass on the information provided by you to other parties, unless this is legally required and permitted. An example of this is that the police request us (personal) data in the context of an investigation. In such a case we must cooperate and are therefore obliged to provide this information. We may also share personal data with third parties if you give us permission in writing.

Within the EU

We do not provide personal data to parties which are located outside the EU, except for the delivery of shipments to customers who wish to receive goods at an address outside the EU. In such cases, we share the name and address details with the service provider who is responsible for the delivery of the goods.

Webshopsoftware / Mailinglists

Our webshop has been developed using CCVshop software. Personal data gathered with the use of our website, services and processing of mailinglistst is shared with CCVshop. CCVshop requires access to these details to offer (technical) support. They will not use this data for any other purposes. My CCVshop has an obligation, based on the agreement we have with them, to take necessary precautions and security measures when it comes to your personal data. CCVshop uses cookies to gather technical information about the use of the software. No personal data is gathered and/or stored. CCVshop maintains the right to internally share the gathered data to improve its own services. Webhosting.  

E-mail 

For our regular business email, we use the email services of Skyberate Internet Services. This party has implemented fitting technical and organisational measures to prevent misuse, loss or corruption of your data. Skyberate Internet Services  does not have access to our mailbox and we treat our email-traffic confidentially. 

Payment processors

Mollie:

For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and
organisational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the instalments permitted by the appropriate legal grounds.

PayPal:

For concluding and processing (part of) our payments in our webshop we use the payment provider PayPal. PayPal processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. PayPal has implemented fitting technical and
organisational measures to protect your personal data. PayPal retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by PayPal that uses third parties. PayPal does not store your data any longer than the instalments permitted by the appropriate legal grounds.

Klarna

For concluding and processing (part of) our payments in our webshop we use the payment provider Klarna. Klarna processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Klarna has implemented fitting technical and organisational measures to protect your personal data. Klarna retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. In case of a request for a postponed payment (credit facility) Klarna will share personal and order information with the appropriate payment provider. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Klarna that uses third parties. Klarna does not store your data any longer than the instalments permitted by the appropriate legal grounds.

Reviews

We use WebwinkelKeur to gather reviews. To leave behind a review you are required to fill in your email address, name and place of residence. WebwinkelKeur shares certain data with us that is required for us to match your review to your order. Furthermore, WebwinkelKeur publishes your name and place of residence on their own website. In some instances, WebwinkelKeur can contact you to ask you to clarify, elaborate or comment on your review. In case of one of our review requests we share your name and email address with WebwinkelKeur, they use this  information with the sole purpose to invite you to leave behind a review. WebwinkelKeur has implemented fitting technical and organisational measures to protect your personal data. WebwinkelKeur retains the right to use your personal information to offer their services and share it with third parties, we have given WebwinkelKeur permission to do so. All of the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by
WebwinkelKeur that uses third parties. 

Transport and logistics

If you place an order with us it is our responsibility to have your order successfully delivered to you. For the delivery we use the services of PostNL. For a successful delivery it is important that we share you name, address and residential details with PostNL. PostNL uses this information with the sole purpose to carry out the agreement of delivery. In case of PostNL hiring subcontractors, they will share said information with these parties.

Accounting and Bookkeeping:

We use Asperion for our bookkeeping. Asperion stores the ordernummer, the amount of your order per tax rate and your name for purposes op administering our revenues and taxes.  Asperion has implemented fitting technical and organisational measures to protect your personal data. Your data will not be shared by Asperion with 3rd parties.  

Minors

We only process personal data of minors (persons under 16 years of age) if written permission has been given by the parent, caregiver or legal representative.

Storage period

HotTeapots.com - de Theepotwinkel - Der Teekannenladen does not store personal data for longer than necessary for the purpose for which it was provided or required by law.

Security

We have taken appropriate technical and organizational measures to protect your personal data against unlawful processing, for example we have taken the following measures;

  • All persons who are able to access your data on behalf of HotTeapots.com - De Theepotwinkel - Der Teekannenladen are obliged to maintain their confidentiality.
  • We use a username and password policy on all our systems;
  • We pseudonymise and ensure the encryption of personal data if there is reason to do so;
  • We make back-ups of the personal data in order to be able to repair these in case of physical or technical incidents;
  • We regularly test and evaluate our measures;
  • Our employees have been informed about the importance of the protection of personal data.

Rights concerning your data

Based on valid Dutch and European law you, as a concerning party, have certain rights when it comes to personal data that is processed by or on behalf of us. Below you may find an explanation of these rights and how you, as a concerning party, can invoke these rights. In principle to prevent abuse we only send invoices and copies of your data to e-mail addresses that you have made known to us. Should you wish to receive this data on another e-mail address or for instance per mail we will ask you to identify yourself accordingly. We maintain an administration of concluded requests, in case of a request to be forgotten we will maintain an administration of anonymised data. You receive all invoices and copies of data in files that are structured in a machine-readable format Based on data classifications that we use within our system.At all times you maintain the right to lodge a complaint with Autoriteit Persoonsgegevens if you suspect that we mistreat or misuse your personal data.

Right of inspection

At all times you maintain the right to view the data we process that has a relation or may be reducible to your person. You may request such a viewing to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a copy of all data with an added overview of processors managing this data while also mentioning the categories under which we store this data.

Right to rectification

At all times you maintain the right to have the data we process that has a relation or may be reducible to your person be adjusted. You may request such an adjustment to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the data has been adjusted.

Right to restriction of processing

At all times you maintain the right to limit the data we process that has a relation or may be reducible to your person. You may request such limiting to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, a confirmation that the processing of your data is limited until you chose to cancel
said limitation. 

Right of transferability

At all times you maintain the right to request for the data we process that has a relation or may be reducible to your person be processed by a third party of choice. You may send in such a request to our contact in charge of privacy matters. You will receive a response to your request within 30 days. If your request is approved we will send you, via the e-mail address known to us, your (personal) invoices or copies
of data that we, or third parties on behalf of us, have processed. It is highly likely that in such a case we can no longer offer our services to you for we can no longer guarantee the previous data safety.

Right of objection and other rights

At all times you maintain the right to object to the processing done by us, or on behalf of us by third parties, of your personal data. In case of such an objection we will immediately cease all processing of your data while your objection is being investigated and handled. In case of a justified objection we will return all invoices and/or copies of personal data that we, or third parties on behalf of us, have processed up until that point and cease processing thereafter. You also maintain the right to not be subject of automated decision-making processes or profiling. We process your data in such a way that this right does not apply. Should you believe that this right does apply then we ask you to reach out to our contact in charge of
privacy matters.

Complaints

If you have a complaint about the processing of your personal data, we ask you to contact us directly. If we do not come to an understanding with you then we find this very regretable. You always have the right to file a complaint with the Dutch Data Protection Authority, this is the supervisory authority in the field of privacy protection.

Ask

If you have any questions or comments about our Privacy Statement please contact us!

Privacy policy changes

At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.

Contact details

HotTeapots.com - de Theepotwinkel - Der Teekannenladen
Wim Varwijk
Terborgseweg 37
7001 GM Doetinchem
The Netherlands
+31 314 395026
info@hotteapots.com
This website uses functional cookies to support the shopping process. We also use cookies to measure the number of visitors and the use of our website. These cookies do not store any personal information.

* Prices are shown including VAT, possibly plus shipping costs. 9% or 21% VAT is charged for EU countries.
HotTeapots.com - de Theepotwinkel - der Teekannenladen is registered with the Chamber of Commerce in Gelderland under number 34190139
Transactions are secured with an SSL certificate to ensure that your data is secure.
Online dispute resolution:
According to Directive 2013/11 / EU, the European Commission has made available an internet platform ("ODR Platform") for online dispute resolution between companies and consumers. This can be reached via the following link: http://ec.europa.eu/consumers/odr.

Copyright © 2003 - 2019 HotTeapots.com - de Theepotwinkel - der Teekannenladen.  We are BIO-certified, NL-BIO-01 SKAL 104873