Complaints Procedure

We advise you to first report complaints to us by sending an e-mail to info@hotteapots.com 

If this does not lead to a solution, then it is possible to register your dispute for mediation via Stichting WebwinkelKeur.

It is also possible for EU consumers to register complaints via the ODR platform of the European Commission. The ODR platform is available at http://ec.europa.eu/odr.
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Online dispute resolution:
According to Directive 2013/11 / EU, the European Commission has made available an internet platform ("ODR Platform") for online dispute resolution between companies and consumers. This can be reached via the following link: http://ec.europa.eu/consumers/odr.

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